Help Section
Is this just normal glass?
No. This is high temperature, heat resistant ceramic glass specifically designed for stoves, cookers and fires. The glass is designed to cope with temperatures in excess of 700 degrees centigrade.
What is the glass suitable for?
The glass can be used for multi fuel stoves, wood burning stoves, gas fires, electric fires, ovens and many other heating appliances.
What are plain, clipped or shaped glass / fire bricks ?
Plain glass or fire bricks are any rectangular or square shape. Clipped glass / fire bricks are the same as plain, but with the corners "clipped off". Shaped glass / fire bricks are any other shape other than square or rectangular. We will need a paper template sending in the post, or as long as there is no curve, you can email a scale drawing.
How do I order shaped or clipped glass / fire bricks?
Check our categories to see if we have your stove listed, and if we do just click the links to order. If we don't have your appliance listed, don't panic you can send us a template in the post or scale drawing (as long as there is no curve) and we will get it made for you.
What payment methods do you accept?
We currently accept Visa and Mastercard through our payment provider Paypal. You do not need to register or be registered with Paypal to purchase from us. We are also able to accept payment by cheque, please email us for details. Cheques will require 7 day clearance on receipt, before we can despatch your goods.
How do I clean the glass on my woodburner / gas fire or multi-fuel stove?
Wait until the appliance is cold, then using a damp cloth or kitchen roll, collect a small amount of ash from the stove and rub this on the glass. Use a new area of the cloth or new piece of kitchen roll and continue until all the stubborn stains have gone. Once you have done this, simply clean the glass with hob brite and it will bring it back to an amazing finish. Question :
Why does my stove keep sooting up?
This will happen if the temperature of the stove is low or if the lighting period is too short. When lighting the stove, you must allow as much air to be supplied to warm up the chimney as possible. Opening your riddling grate and any air controls will help and if necessary, open the door a bit to supply as much air as possible. The use of, wet wood or poor draft conditions might cause sooty stove glass. You may also ask your Chimney sweep to measure the air flow in your chimney.
How do I fit the glass / bricks?
Please check the instructions for your appliance as these should advise you the method to follow. The bricks / glass may be held in place with some screws which would be removed. If the screws are difficult to remove, give them a good soaking in penetrating oil and leave to soak. With glass, check that the seal is still in tact and is able to be reused, if not you may order one from our website. The glass should not touch the appliance metal directly.
Is there anything I need to watch out for when fitting glass to my appliance?
Ensure your glass gaskets/seals are in good condition, and if not replace them before attempting to install replacement glass on your appliance. Gently finger tighten the screws and washers to hold glass in place. Do not overtighten as this will cause the glass to crack.
How long is the guarantee on my fire bricks / glass?
Unfortunately, due to the nature of the product, we are unable to provide a guarantee of any sort. Glass / Bricks are a consumable product and as such, lasts varying times depending on many factors including the amount of use of your appliance.
What make of glass do you use?
All of our glass is supplied by Schott Robax
Can I have a refund on my order?
As the product you are ordering is a custom made product, it is not refundable and it is exempt from the consumer contracts regulations. Once you order has been received, no refund can be offered. Apologies for any inconvenience this may cause.
How much do you charge for delivery?
The majority of UK mainland is £7.99. If your glass is over 600mm in any dimension then it will need to be crated and delivery will be £18.99. Some areas of Scotland & Ireland will incur a £18.99 delivery charge (Highlands & Islands). As our system is unable to cope with these extra charges, you will receive a phone call after your order to collect the extra money for delivery.
What thickness is the glass you supply?
The standard thickness is 4mm, however you can request 5mm thick if your appliance requires this. There is an additional 20% increase in price for 5mm.
What thickness are the bricks you supply?
The standard thickness is 25mm, however you can request 30mm thick if your appliance requires this. There is an additional 20% increase in price for 30mm. Are the edges of the glass sharp? Once the glass is cut, it is put through a grinding machine to smooth the edges.
